[Resolved]  Eureka Forbes — Not yet Installed - Disappointing Service

Address:Bangalore, Karnataka

Hi Its proved again, promises are made to break .The enthusiasm company has while selling the product will last only till I make the payment, once the payment done that's it am in your trap. Very Disappointing service. I Just gave my number for inquiry and from that day till I purchase product your sales executive called me N number of times and need to appreciate his time sense, he use to call at my give time but as said it lasted till my payment . Once I made the payment I followed up N times to get the product delivered . After seven day I just gave call to check the status of delivery and I get to know that Product is Out of stock and I wont receive until 1 week of June But later don't know what made them to change there mind they delivered it to me on 29-May-2015 . purchase was made on 21-May-2015. At last Product reached home now the installation story begins, as per the sales executive once the product is delivered it will be installed in two working days and I Dont need to follow up but bitter truth is even after following daily its not installed till today and every time I call there customer care I get an answer it will be done in next two days(for which they are trained to say so ) but no action taken only promises. Hope if you can help .My Customer ID is [protected] .
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Aug 8, 2021
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
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Hi Sachin,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you. Please allow us to have this checked, we will look into this matter and help you with the best we can. We have made a note of your customer ID, our representative will get in touch with you to ensure adequate resolution of your concern. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team
Hi Sachin,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

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