[Resolved]  Eureka Forbes — online order fraud , water purifier

Address:

mumbai, 560066

I have ordered a Water purifier which is a high end model online on Eureka Forbes website on 26th September and it was mentioned the delivery date as 30th . Later they said product out of stock and will get by 8th, so i have cancelled the order . One of the executive put my cancellation on hold and processed the order without my consent and the order was continued and the expected delivery date was 14th . The tracking number provided says the product already delivered on 12th .
the CSR says it will come before 8 when called on 14th .
Till date no product nor refund .

Point 1 : this is a complete fraud, do not use eureka forbes website to purchase products, better with dealer if needed . Without stock they just put on teh website and play with customers money
Point 2 : The headoffice numbers given on the website ([protected]), no one picks up the phone, i have been tring daily for the past 3 weeks, i was answeres on 28th september, later which no one answers, that is again a fraud game
Point 3 : the CSR who picks the call on[protected], does not know anything apart from what is mentioned on the same website which we can also see, they will not even listen apart from what they want to say .
Point 4 : Just with a brand name in teh market, this kind of fraud game is not expected, cheating and playing with customers money for months without any resolution . evry one just want to push and no clue what is happenning .
Till date no resolution, no product, no money 35k interest waste for one month .

I would just say a shame to the company after getting to be one of it for its reputation and cheating the customers without any update and playing with money and fraud communications .