[Resolved] Eureka Forbes — ordered vacuum cleaner not delivered even after 1.5months

PraveenNair

from Mumbai, Maharashtra

Address:	Thiruvananthapuram, Kerala, 695008
Website:	WWW.EUREKAFORBES.COM

I ordered a vaccum cleaner from www.eurekaforbes.com for 15000 with Customer ID [protected] on Sep 11, 2017 and estimated delivery date was Sep 15, 2017. I called customer service and they mentioned that product was not in stock. Why are you adding products to cart if you can't deliver on time. Its like investing dead money. WHY PRODUCT IS ADDED TO CART, MUST HAVE MENTIONED NO PRODUCT AVAILABLE BEFORE RECEIVING MONEY. IT'S PURE CHEATING, AND MONEY ROTATION.

More than a month of the order(OCT- 19, 2017)till today, still there are no updates. I do call the customer care, and always I get a reply that the product will be dispatched soon. They are also not refunding the money.

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Nov 24, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2017

Eureka Forbes Customer Care's response Dear Praveen,

I've shared your concern with my team in Thiruvananthapuram. They'll connect with you at the earliest for further assistance.

Regards,
Anita

Oct 24, 2017

Updated by PraveenNair Finally i received the product on October 23, 2017(One and a half month(42 days) after the purchase. The worst ever purchase i have done online. I would highly recommend not to buy any products from Eureka Forbes website.