[Resolved] Eureka Forbes — pathetic customer care & after sale service
Hey eureka forbes is one of d worst in relation to customer satisfaction & after sale customer support. As they don't make any follow up for complaint raised, simply direct us to agency's. Coming into my case i had taken warranty for aquagurad water purifier, but due to mandatory service we raised the complaint from then onwards d entire drama started technician came & he's not cable enough wats happened and he done something and left off, from there problem after problem has been raised after every vist of them. Due to which my unit wasn't in working conditions for the past one month.
So we call customer support every time they even cared regarding the follow up..
Ref: complaint no [protected]. Followup number [protected]
Complaint marked as Resolved Jun 30, 2019
[May 06, 2019] Eureka Forbes customer support has been notified about the posted complaint.
Verified SupportEureka Forbes Customer Care's response May 11, 2019 Dear Charan,
Your request has been escalated to my service team in Hyderabad. They will get in touch with you at the earliest for further assistance. Request your patience meanwhile.
Verified SupportEureka Forbes Customer Care's response May 16, 2019 Dear Charan,
I've been updated by my team that your concern has been addressed. Thank you for your support.
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