[Resolved]  Eureka Forbes — Pathetic service n poor attitude of service providers

Address:	400005
Website:	Eurekaforbes.com

My name is Mrs Aparna Nair.
I had lodged a complaint with eureka service centre mumbai on may8th regarding an issue with my aquaguard genius water filter. The mechanic Mr Waqar Shamshi visited my house the next day for the service n he said that there is a pblm with the chip.That was changed after two days bt then again the filter started showing the service light within two days..Again the same person visits my house n he says that there is a pblm with the sensor n it would take him 2 days to procure the part. Again I showed a lot of patience n waited fr 2 days n it was repaired on the 3 rd day..Again within 2 days the filter started showing the service light. N today it's bn 5 days nobody has turned up to repair the filter evn after a lot of request from my side. I have even spoken to the service provider of colaba area Mr.Jaywant Warik. But evn he seems to be hand in glove with the mechanic. It's bmp over 2 weeks now that I am without a water filter and I have bn borrowing water from neighbours fr the last 2 weeks. Bt nobody seems to understanding the gravity of the situation.. I never thought that the service of eureka forbes, who claims to be the best, to be so atrocious were the technician (mr.waqar shamshi) has absolutely no clue as to what he is doing n constantly is on the phone asking fr instructions to repair it n evn after that screws up the whole thing.i am totally disappointed with this lackadaisical attitude of the service providers in colaba area of mumbai n feel that they should nt be in this field if this is the attitude.