[Resolved]  Eureka Forbes — poor after sales product support and customer service

Sir/madam,

I brought your reviva nxt water purifier on sept 11, 2018. It was working fine until 4 days ago when the indicator light would go to green, red, blue and back to green and, water would stop flowing into the tank. I called up customer service at [protected] on oct 2 and they sent your technician mr veerendra ([protected]) on oct 3. He came in late in the evening and said that the power adapter was the problem and that he will bring a new one and replace it on oct 4. He did not come on 4th and, he has not come until today!! I have been calling your customer service line and have done so 2 times a day for the past 3 days. Every time i call, they tell me their application is being upgraded and ask for my name, address and other details each time i call. This is utterly frustrating. My problem has not been resolved and your customer service reps further aggravate my problem by asking for details every time i call. Upon calling mr veerendra, myself, he tells me that stores needs to send him the part and he is not sure if the part has been ordered.

As a customer i do not think i need to hear about your application problem nor your inventory of parts status. All i need is to get pure water from the machine at my house for drinking – something i have not been able to do for the past 4 days!!

A brand new purifier just 3 weeks old having a power supply adapter problem is something i can understand – but, taking 5 days to get a replacement power adapter is absolutely unacceptable.

Please take the machine back and refund the money. I will go find another company that has better customer support and does care for its customer.

My service request number is [protected]

I am very close to sharing my experience in all the whatsapp groups i am in.

Thanks!