[Resolved]  Eureka Forbes — poor service and amc of product

Address:Delhi, New Delhi, Delhi, 110019

Noida service engineer - Sandeep sharma against whom the complaint is to be raised

My request has not been attended to . Several people have contacted me saying they will get back to me but they do not respond and assign my call to a new person.
My product is under AMC and I have been taking these contract plans for the past 10 years.
My service is due and the candle Set is due for both the years .

We have relocated from Noida to Delhi in the month of April and the installation in the new house was also done by the company itself . No one has come for service since then .
My contract card has also not been transferred.

The service engineer at Noida name ( Sandeep Sharma ) changed the candles only once under the last contract . I caught him when he got my card for renewal and all the while he kept saying he lost my card in a bike theft .
When he requested for renewal, he changed the candles under the last contract and renewed my AMc . Surprisingly he punched that candle set under the new AMC ( as told by Delhi franchise ).. I have all the screen shots of the card under which it is mentioned that both the candle sets r due under the new contract[protected] .. Also the receipt of payment of AMC has his signature mentioning both the candle sets r due under the new amc plan...
Because of these reasons the franchise at Delhi office is not sending anyone for servicing nor changing the candles .. I have provided the proofs to whosoever has called regarding the same and the response is that they will get back n they r sending someone the same day but no one turns up.

I fail to understand the pathetic service that I have been given especially to a customer who has been under the maintenance contract from day one of purchase .. it’s been 10 years and just because one person goo[censored]p I am facing all the troubles .
I would really request the company to take strict action against the agency and the service engineer who has duped me and take my case on priority and get it resolved .
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Oct 28, 2019
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Sep 22, 2019
Eureka Forbes Customer Care's response
Dear Adhikar,

I would like to assist you with your concern. Request you to share your registered contact number and customer ID, as the image shared by you is not clear. The concerned team will surely connect with you.

Regards,
Anita
Verified Support
Sep 23, 2019
Eureka Forbes Customer Care's response
Dear Adhikar,

I am still awaiting the requested details. Kindly provide the same so that I can have my team get in touch with you to address your concern.

Regards,
Anita
Verified Support
Sep 27, 2019
Eureka Forbes Customer Care's response
Dear Adhikar,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any further query. Thank you and have a great day!

Regards,
Anita
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