[Resolved]  Eureka Forbes — Poor service centers

Address:

Thiruvananthapuram, Kerala, 695013

I have bought a purifier worth 20000 about 2 years ago. It worked very well for the 1 year, but thereafter the water quality has been deteriorating. I have taken AMC for the equipment as per the advice from the technician. But now after doing regular servicing, it has started malfunctioning. I have registered a complaint through their toll-free number.After so much yelling and complaining which lasted for weeks, they sent a technician came and said that its circuit board has stopped working due to water leakage in the machine, they said that they would replace it since it comes under AMC. It has been more than 2 weeks they have not even called back. Now, when we called them, they are saying they don't even know who the technician was( unfortunately, i don't remember his name). I am thinking about taking legal action against them.