[Resolved] Eureka Forbes — product not delivered and order status not communicated | |||
Hello, On 5 aug 2017, i had purchased a product aquasure maxima ro+uv (Gwpdmrouv00000) online with order id: #[protected] and Customer number: [protected] from eureka forbes. The payment was done in full via ccavenuepay payment[protected] The product was estimated to be delivered by 09 aug 2017 by eureka forbes but as of today, 19 aug 2017 neither the product has been delivered nor any update regarding the status of the delivery has been communicated by eureka forbes. When attempted to track the order status online on the site: https://www.eurekaforbes.com/trackorder the status is always shown as 'processing'. After calling the customer care number[protected] multiple times, i was given an explanation that this product is currently out of stock and will be delivered by 24 aug 2017. This information must have been provided before placing the order and not after two weeks after the order status is requested. I feel cheated already by eureka forbes and find this very annoying and frustrating experience overall. I would like eureka forbes to update the status on this request in written and deliver the product on or before the promised date 24 aug 2017. I also request the forum to take stringent action against eureka forbes for taking the customers for granted and cheating customers by providing false explanations through customer care. Warm regards | shreyas pandit Email - [protected]@gmail.com Was this information helpful? | |||
Aug 23, 2017 Complaint marked as Resolved The product was delivered through FedEx by Eureka Forbes on or before the revised committed date as advised on the customer care call. Eureka Forbes customer support has been notified about the posted complaint. Verified Support Aug 20, 2017 Eureka Forbes Customer Care's response Dear Shreyas, I have escalated your issue to my team in Pune. They will get back to you in sometime for further assistance. Regards, Anita Verified Support Aug 24, 2017 Eureka Forbes Customer Care's response Dear Shreyas, I'm glad to know that your issue has been resolved. Also, I've informed my installation team about your request and they'll surely do the needful. Have a lovely weekend! Regards, Anita | |||
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