[Resolved]  Eureka Forbes — product not delivered even after making payment

Address:	560092
Website:	eurekaforbes.com

I have purchased a product dr aquaguard classic + on 30th mar 18 from your sales representative named raghav and vishwanath who are from sanjaynagar bangalore branch. I was been assured that the product will be delivered by 1st or 2nd april 18. I have made payment through my credit card for rs.10190.

To my surprise no one contacted me until i tried to contact vishwanath on 5th april. However he was of no help as he asked me to contact raghav (+91 [protected]) for the product. I tried reaching him however there was no answer, hence i tried contacting[protected] sanjay nagar branch. Some one answered and after telling him the story he told by 6th i will get the product. However he provided me no of his manager mohan (+91 [protected]) in case i don't get the product.

I have waited till sat 7th april however i did not get the product so i contacted mr mohan. I again told him the story and he also assured me that i will get the product by monday morning that is today. However the story repeats. I have not received any call or product from mr. Mohan as promised.

9th april 18 i got reply from deepa that a complaint is raised and someone will come to my premises and address my concern.

However no one came nor i received a call so i replied to the mail and i got reply with open service request number[protected] and follow-up request number is [protected].

However next 24 again no one visited nor i received call. Again i replied to mail and i got 1 more follwoup request no[protected].

Again till 11th april i did not get any call so i tried to escalate further to anu kotian and her email is not available in eureka forbes site as it gives error 404. However i found her email from your site and i have mailed her but yet no response.

Its been 15 days and eureka forbes have mu money and they have not delivered my order not they are bothered to call me. I am thinking to file a police complaint against sales representative and eureka forbes for this fraud.