[Resolved] Eureka Forbes — Product spare parts are not available with the company after amc also

vivekverma4

from Aligarh, Uttar Pradesh

Address:	Dehradun, Uttarakhand, 248001
Website:	www.eurekaforbes.com

I am from Dehradun and have a vaccum Machine which got inoperative, I personally visited to the Service Centre in Dehradun and told him about the problem. the guy told me that there is a issue in the PCB of the Vaccum machine and he told me that the spare parts of the Vaccum Machine is not with them, they have to order from the spare part vendor but till date the PCB is not installed due to wrong PCB's are being send by the Spare part vendor.

Till now 4 months have being lapsed and Vaccum Machine is laying with the Service Centre in Dehradun only.

Eureka Forbes After Sale Service is Very Poor in this regard.

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Mar 23, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2017

Eureka Forbes Customer Care's response Dear Vivek,

This is surely displeasing. Please share your registered contact no/customer ID and I'll have my team to look into this as soon as possible.

Regards,
Priya

Verified Support

Feb 17, 2017

Eureka Forbes Customer Care's response Dear Vivek,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya

Verified Support

Feb 19, 2017

Eureka Forbes Customer Care's response Dear Vivek,

As I haven't received your details, your complaint has been closed from our end. Do get back for any further assistance.

Regards,
Priya