[Resolved] Eureka Forbes — Product under AMC not being serviced after raising a complaint | |||
I have integra 7 water purifier of eureka forbes. The product is under 2 year AMC. The machine stopped working on 15/08/2015. i had raised a complaint with request number : [protected]. Service had visited on 15/08/2015 and inspected the machine and told the Motherboard has to be replaced. But till now no response. The service person had told that the concern department are not providing him with replacement board. i had raised a complaint again on 17/08/2015 with request number [protected]. aall i get from service helpline is that within evening your problem will be resolved but nothing happens Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Hi anamarkk17,
We regret the inconvenience caused. We have escalated your issue to the concerned department and they shall contact you at the earliest.
Regards,
Eureka Forbes Team
We regret the inconvenience caused. We have escalated your issue to the concerned department and they shall contact you at the earliest.
Regards,
Eureka Forbes Team
Hi maddalibhargavi,
Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.
Regards,
Eureka Forbes Team
Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.
Regards,
Eureka Forbes Team
Hi anamarkk17,
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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NAME: M. V. S. K. KISHORE
PRODUCT: AG BOOSTER (WATER FILTER CUM PURIFIER)
AMOUNT: RS. 9190/-
DATE: 27.10.2014
AMOUNT PAID BY US: RS. 10, 490/- VIDE CHEQUE NO. "512728" dated. 26/10/2014.
I am so on reminding the matter every time regarding the excess payment paid by us and requesting to release the excess amount of Rs.1300/-., But i have not yet received at least any reply from Ur side.
Case:
After so many requests and complaints made on the toll free no. from November, 2014 onwards- The Manager Shri Rajanikanth where we placed the order, informed us in the month of Feb 2015, that they had received the cheque and for that they require A/c no. of the Customer. Accordingly we had informed the same vide e-mail dated Feb 23, 2015 and also called on phone. Even after two months also the amount was not credited. So, We
enquired:
On the first day, they told us that "the office bearer had dropped the cheque in the bank and we don't know whether it is placed or not" and advised us to check the bank a/c.
On the next day, when we informed that we had not received any amount then they said that we will enquire the same.
next on making several calls and mails - they are telling that, they are not the dealing persons, accounts section is the responsible and have given the telephone no. Of accounts section.
After making several calls and talks with so many persons, it is found that Shri Venkat is the authorised person and so on calling and mailing for the response. but neither the reply for the mail nor the person in phone have reached us inspite of several remainders.
Cheque given by us on: 26/10/2014
Today's date: 19/08/2015 hope u understand, it is morethan 10 months.
Hope you understand the worst kind of response provided by your team and at least now this should get resolved.