[Resolved]  Eureka Forbes — Quality of service from the above company

Address:	Kolkata, West Bengal, 700041
Website:	[email protected]

I had an e boiling model of water filter of your make, which i gifted to one of my relatives residing at kaliyagunj (District hq - raigunj) of west bengal almost 2 months back on my shifting back to kolkata from karnataka. Since then several approaches have been made to local as well raigunj service centers to get it installed but to no avail. All along the offices are insisting on buying new one.in spite of complaining this issue to customer care over phone almost 3 weeks back delivered no result. On 13th june again a complain was lodged on mail at [protected]@eurekaforbes.com failed to generate any response.

I have a flat at kolkata equipped with your make of water purifier for which a contract was agreed into for a period of 3 yeras w. E. F 2014. It has been observed that even for scheduled maintenance activities the local office at bhawanipur (Kolkata) has to be reminded several times to get the problem attended. Presently since last one week we are experiencing the problem of clogged filter cartridge. Nobody came forward for scheduled visit. The regular servicing man not lifting phone and even a complaint via mail did not deliver anything positive.

In both the cases the experiences are frustrating.