[Resolved]  Eureka Forbes — Refund not received

Address:

Thane, Maharashtra, 401202

My Customer ID [protected]
I have purchased Dr. Aquaguard Magna NXT HD UV through their representative Mr.Nitinkumar Jha Code No. 4009136 & Mr. Viond Pant from official e-commerce site and made payment of Rs. 12, 990/= through my debit card on[protected]. vide invoice No.[protected].The water purifier is delivered & installed on[protected]. During the installation we found that the product is defective as water tank lid is not properly closing and filter compartment cover is broken and informed accordingly to their engineer/mechanic and their sales person Mr.Nitinkumar Jha and Mr. Viond Pant. The water purifier not working to our satisfaction. Then we opted for refund. After various complaints & e mails, on[protected] they uninstalled the machine, and various requests they taken back on[protected] by Dexter Logistics vide way bill No. 1640444. Till then we have visited several times their Vasai West office namely Mr. Manoj Jha, Vinod Pant & Rahij P. Shaikh & contacting call centre . But they do not bothered to give me single reply. Their Vasai office assured by writing payment should be given on or before[protected]. But till to-day[protected] I am not received my refund of Rs.12, 990/=. Therefore, I request you that please look into the matter