[Resolved] Eureka Forbes — refund of amc contract for the eureka forbes enhance ro + uv

Manish24599

from Noida, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh, 201002

Dear sir,
I paid rs. 4305.00 for amc contract on 10 september, 2018.in one of my complaints, executive came and tell me to replace adopter. Adopter will charge rs.1700 extra. I said i don't want to pay it. I don't want to replace my adopter. So please refund my amc money. Guys denying refund. Please help me get the refund. It's my right to pay for adopter. They are actually forcing me by not refunding my money to pay extra for adopter. There is no possibility of my water filter to work without adopter and i don't want to pay extra for adopter. Please help me get my money back.
I am asking a valid refund because i don't want to pay extra for adopter and without adopter, filter isn't working. There must be a provision to repair pump under annual maintenance program because i don't have money to pay for repair. It's better if company look forward to take this case seriously.

Manish kumar gupta

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Sep 14, 2018

Complaint marked as Resolved

Eureka Forbes did a good job to resolve this issue.They have taken care customer concern .I am very much satisfied.

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2018

Eureka Forbes Customer Care's response Dear Manish,

I do understand your concern. Please share your registered contact number/customer ID. I'll definitely have my team get in touch with you for further assistance.

Regards,
Anita

Sep 11, 2018

Updated by Manish24599 My contact number is [protected].
Mail id is [protected]@gmail.com

Verified Support

Sep 16, 2018

Eureka Forbes Customer Care's response Dear Manish,

I'm glad to hear that your concern has been addressed. Feel free to get back in case you require any further assistance.

Regards,
Anita

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Comments

Manish24599

from Noida, Uttar Pradesh

My contact number is [protected].
Regards,
Manish Gupta

Eureka Forbes Customer Care's response, Sep 12, 2018

Verified Support

Dear Manish,

Thank you for sharing your contact number. I have apprised my team in Ghaziabad about your concern. They'll connect with you at the earliest to address the same.

Regards,
Anita

Saroj1982

from Mumbai, Maharashtra

On 24 aug the service person has opened the Aqua Guard panel to repair and committed to bring next day and fit it. Post 9 days there is no resolution an the service person is not picking my phone. Customer service team cutting my call rather providing solution. Who will reimburse my loss of INR 140 per day for 9days. Activity no [protected]

Eureka Forbes Customer Care's response, Sep 12, 2018

Verified Support

Dear Saroj,

I will surely help you with your concern. However, my representative tried contacting you on the given number but couldn't get through. Request you to share your customer ID or alternate contact number along with your location as it will help me to assist you accordingly.

Regards,
Shiraz

Eureka Forbes Customer Care's response, Sep 16, 2018

Verified Support

Dear Saroj,

I am still awaiting the details asked above from you. Please share the same & I'll look into your concern.

Regards,
Shiraz

Eureka Forbes Customer Care's response, Sep 17, 2018

Verified Support

Dear Saroj,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Shiraz