Eureka Forbes — refund requested on 25th june 2020, still not credited.

Address:

Thane, Maharashtra

I have placed a return/refund request for aquasure ayush 400l cartridge which costed 799/- inr. It was told that refund would take 7 working days. It's over 1 month now and yet no refund is credited to my account. I have tried to contact the helpline number but i am just told by eureka forbes executives that refund is credited, but it is not credited till now. When i send the mail i am only getting replies that contact the customer care, and when i contact the customer care they say drop a mail.
The customer care executives said that the transaction was successfull at 14th july 2020.
They have shared the utr number of the transaction with me, but my bank statement shows no credit at all. I am attaching a screenshot of my bank app showing that there's no transaction on 14th july 2020. Utr number was given to me on the phone, but i am attaching all the email exchange i had with their team.

Below are the details:
Order id :[protected]
Customer id: [protected]
Reference number: 24287
Given utr number by eureka forbes team (But not refunded): utr[protected]

Please help me with this.