[Resolved] Eureka Forbes — regarding water purifier

Tushar@1965

from Kolkata, West Bengal

Address:

Ajoynagar, Survey park,kolkata-700075, Kolkata, West Bengal

I have purchased one aquaguard water purifire reviva uv nxt on 01.06..2019 through online. Now water is not coming through it since last night. I make complained your c/c personel mr. Arnab nath and he assured me for 16.11.2019
But some personal visit today in absence of myself and said filter is not working due to heavy use. I have two water purifire for total four family members. Is it heavy use? Actually i think you are concerned with sale the product only. You have no flow chart for free service in warranty period. After selling your service personals are franchisee based and they are coming to collect money by any means. After expensing rs.12000.00 now you are sending personal for money.
Under this circumstances i am requesting you pl. Shortout the problem as water is essential and we deprived by you.
Otherwise i have to action in consumer forum and at other places where it may deem fit and proper.

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Dec 23, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2019

Eureka Forbes Customer Care's response Dear Tushar,

My team in Kolkata has been informed about the problem you are facing. Request your patience as they will contact you at the earliest to address the same.

Regards,
Priya

Verified Support

Nov 21, 2019

Eureka Forbes Customer Care's response Dear Tushar,

I understand that my team has resolved your concern. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Priya