[Resolved] Eureka Forbes — repeat complaint regarding aquaguard magna

aishanu

from Bengaluru, Karnataka

Address:

Uttara Kannada, Karnataka, 581400

I had lodged a complaint on 8.6.18 regarding auto refill not working in aqua guard magna and i had got a reply from eureka forbes on consumer complaints that they will fix the issue. The technician has visited twice and changed the sensor yet the problem persists. I have repeatedly informed the customer care to send a senior technician but it seems there is no follow up on the complaints lodged and Eureka forbes is aiming at just sales with its advertisements and not service.
Technician : Mr Chandra
mob no of technician :[protected]
I have complained to area manager of Hubli Mr sarvanan with mob no:[protected].
I have even sent a message to Ms Kavita Gandhi(AVP finance of Eureka forbes) on linked in.

Such a big brand needs some credibility, they can replace the unit in case there is a manufacturing defect. Harassing the customer for his belief in the brand is unpardonable.

Mob:[protected]

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Aug 31, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

Eureka Forbes Customer Care's response Dear Customer,

I have escalated your matter to my team & have asked them to look into it on high priority. They will resolve the same at the earliest. Appreciate your patience.

Regards,
Priya