[Resolved]  Eureka Forbes — replacement of water purifier and fraud by salesman customer id:[protected]

Address:	380058
Website:	www.eurekaforbes.com

Dear sir/madam,
Two salesman came to my house suggested to purchase dr. Aquagaurd magna nxt hd ro+uv water purifier. They said whatever tds you want can be set and at no extra charge and i purchased it then. I gave him the cheque of rs.19, 990/- in favour of eurekaforbes. Ltd. The salesman name is rajendra kumar (Mob no.[protected]) and niraj (Mob no.[protected]).
After two days i received the water purifier machine and also the technician came then to my house. He founded the candle was missing and hadn’t bought the pressure cock too so he came back the next day, his name was hiren vaghela (Mob no.[protected]). He had opened up my previous ro i had too. He couldn’t fit it back and now i am facing drinking water problem because of receiving the defective piece.
I had called mr. Rajendra kumar then but he then asked me to talk to his senior arvindbhai. Arvindbhai said that if the technician he sends finds out that the machine is defective we will replace it in next 2 days. After that technician named chetenbhai (Mob no:[protected]) came and he approved of the machine being defective. I have been calling the salesmen several times since but i have been receiving no response then. Chetanbhai also said he will ask his senior parimalbhai (Mob no.[protected] to file the complaint for the replacement but nothing happened. He said that i have purchased it online but i have paid by cheque to the salesman.
We then called the customer care they too said we have purchased it online but i have paid by cheque to the salesman. I have also emailed to deepa. [protected]@eurekaforbes.co.in
My complain no is : [protected] (Complained 2 times) and second on the complaint no: [protected]
I have also called the following numbers:[protected]/[protected]/[protected]/[protected]
I am fed up. Its been 10days since the complaint. I want the replacement to be done soon. If anything happens to my family due to the water drinking problem i will sue the company. I purchased it due to the good company name but i instead you are fooling us and doing fraud. I am attaching my bill along with.

Mukesh trading co.
Manoj kumar gupta
[protected]