[Resolved]  Eureka Forbes — Replacing the running " i nova " model with new "dr. Aquaguard. Magna hd ro"

Address:Kolkata, West Bengal, 700033
Website:[email protected]

I have been using your water filter since 1990 & gradually got equipment up graded to "i nova" model few years back. Over the years i got your service department prompt response whenever i made complain about the equipment problem & i was proud of your service. Recently i thought o[censored]pgrading by working "i nova" model with "dr. Aquaguard magna hd ro" model & purchased the equipment "on line" from "shopclues" (Receipt no.[protected] on 17.05.2017. I requested your service depart on ph. No. +[protected] for installation & i was given complain register no. 99420010. Unfortunately no one turned to install the equipment till & no one is answering my call on ph. No.[protected]. It appears eureka forbes sales department does not want to provide service to the customer who does not purchase the equipment directly from them, for the reason better known to them. If that is the case, then eureka forbes should not allow others to sell eureka forbes product. As a customer we are not supposed to know this internal problem & i got trapped in this. Extremely shocked with this miserable service rendered by your kolkata service provider, which is drastically effecting your market reputation. Now i feel i should not have purchased this equipment from eureka forbes, instead i should have purchased this from kenstar who is having far better after sales service at kolkata. I will appreciate if you try to sort out this problem within a day or two. Thanks.
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Jun 27, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
May 25, 2017
Eureka Forbes Customer Care's response
Dear Sushil,

I understand that my team has resolved your issue. Do get back in case you need any further assistance.

Regards,
Priya
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