[Resolved] Eureka Forbes — requesting for service of my water purifier for past one month

Gokul Reghunath143

from Kizhake Chalakudi, Kerala

Address:

Thrissur, Kerala, 680541

I dont knw if there is any use in submitting this complaint.. Anyways i need to try this one too.. I had bought dr. Aquaguard magna nxt hd ro+uv water purifier nearly 2 months back.. It stopped working on 24th of last month suddenly.. I have been calling, requesting and finally bursting out with ur service members for the past three weeks.. I even contacted to your head office.. And thankfully u guys havent even contacted me to provide ur service.. I am surprised by this pathetic response from a company like urs for a product just 2 months old... I am fed up off calling u guys... So may be this is the final option..

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Oct 15, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2018

Eureka Forbes Customer Care's response Dear Gokul,

Please share your registered contact number/customer ID. I'll have my service team connect with you to address your concern.

Regards,
Anita

Verified Support

Sep 12, 2018

Eureka Forbes Customer Care's response Dear Gokul,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Anita

Verified Support

Sep 14, 2018

Eureka Forbes Customer Care's response Dear Gokul,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Anita