[Resolved]  Eureka Forbes — return id - 18541

Address:	Rohtak, Haryana, 124001
Website:	www.eurekaforbes.com

I purchased aquaguard reviva 50 ro
Gwpdrev5010000 worth ₹ 12, 190 on 4th november, 2018. It was delivered on 9th november, 2018. After submitting multiple requests to install the water puridier, your plumber came on 21st november, 2018. When he opened the product to check it's filters, we found a crack in its base inside the water purifier.
My relative gave me advice to purchase ro+uv purifier instead of ro purifier because of the water that is supplied here in homes. I wanted to return this product and to purchase another model (Ro+uv) in return. Therefore, i called your team to convey same but she in her records on my behalf, placed a replacement order. I never wanted replacement, i wanted a superior model which is ro+uv. From that day i tried to contact your team but they failed to help me (Especially hindi dept.in your customer care team). Finally on 29th november when i contacted your online sales service team, he told me to place a return request for the same. I officially filed a return request on 29th november, 2018. The return id is 18541. On 30th november, i got a call from your executive to know the reason behind returning, i told him and he said that return would be done in 2-3 working days and refund will be done in 15 days after receiving the product. My customer id is [protected].
Even after placing a return request your one team was keen to know whether my problem is resolved or not. Another said replacement would be done even after placing a request for return and not for replacement.
Finally on 8th december, 2018 a courier boy from delivery came to pick the product. On 10th december, it reached your warehouse, i tracked the information from its awb no. Now your 15 day time period is over and till now i haven't received my refund in my account.
I wrote a mail too, because most of the time your phone is busy for no reason. I tried even many no.'s which you have mentioned on your website but those are useless no.'s. Nobody answers on those contact no. Even on one no. A caller says that it's wrong no., it's not eureka forbes no.
Kindly tell me in how many days i should expect my refund, so that without wasting my further time i can officially file a complaint against you. Even if you won't take action even here, i will file a complaint on 1st january, 2018. Now it's up to whether you want to solve it or want me to take a legal action against you. I am attaching the screenshots of all the mails that i have got from you. Find it in attachment. Hope this will help you to understand my case better.