[Resolved]  Eureka Forbes — reviva ro

Address:	Chennai, Tamil Nadu, 600088
Website:	eureka forbes

Hi, i am writing this email after a several escalation to customer service department and service team.

This is to keep you all inform my experience after delivering the product.
Problem started after couple of months from the perchance date with the issue and based on the request made replacements (After several reminders!!)

Very nicely made us to sign a amc ro, where all parts has lost its life time even the pumping motor - we paid the amount as equal to new purchase of ro.
This has not stopped even after replacing all the parts, started getting regular issue and we were waiting for service man to attend after the request with customer service team.

Very pathetic situation: service man with bad quality of taking care of issue and customer – totally ignored, there are incidents would like to bring to your notice.
- once customer signed for amc, service stopped once the payment is made – at least service man was responding before – but after amc there was a total ignorance of customer.
O service request was closed without looking at the request
O reach us, with their convenient time no formal communication
O doesn’t respond properly to the customer
O after escalation with staff name it was a great insult placed the same person to attend the issue and he has not done anything to resolve the issue.

- customer service team to facilitate the customer with the issues
O but, there is no tracking on the customer complaint, we have to remind executives if issue is assigned, allotted service man, etc.,
O escalation cell, deal the problem but it does not get resolve immediately and at least in one day – takes one week to deal a problem.

My message to management, i have already stated this comment earlier during my call with the service team to discontinue using the your product due all these bad experience
Product you built for a customer is not serving the purpose and team build to take care of customer, doesn’t do their job.
If there i experience even one bad experience after this top level escalation, i shall go for a consumer complaint portal and redressal council (India) – switch to other brand and message will be shared on the other communication portal on eureka forbes – aqua guard.

Final message to all, not a big surprise – when i logged into product portal, service request now gone no longer valid. This is a very good example of your product and service.
Note: i have recorded all incidents emails, voice calls and service requests. This will be filed as a case study against your organization under – consumer law.

Regards,
Prabhukumar. R