[Resolved] Eureka Forbes — service and candles not provided under amc.

Vvera

from Bengaluru, Karnataka

Address:	Hyderabad, Andhra Pradesh, 500010
Website:	www.eurekaforbes.com

My customer code: [protected]. My name is veera kumar chamarthy.
I am customer of eureka forbes for past 8+ years. Have purchased the water filter. And every two years i have been purchasing amc. (Rs 7500+ every two years)
And the service center replaces my candles every year as part of amc. Unfortunately for one year, they forgot to change the candles & haven't provided the service due to non availability of stock!. And they promised it will be replaced without fail within a month. However this is pending for years. And haven't resolved. The service acknowledged the pending replacement & however they cant help, it seems.
This is pathetic customer service, every year i am paying 3700+ & didn't get the replacement of candles! Could you help me resolve this?

My email id : [protected]@gmail.com, you could reach me on [protected].

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Sep 25, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2017

Eureka Forbes Customer Care's response Dear Veera,

I've shared your details with my service team in Hyderabad. Be assured they'll surely do the needful at the earliest. Request your cooperation meanwhile.

Regards,
Shiraz

Jul 12, 2018

Updated by Vvera The issue was promptly attended by AquaGuard team in Hyderabad & resolved the issue to my satisfaction.
The staf[censored]nderstood the gravity of situation & sincerely apologized for the service situation.
Finally they have ensured, what was due on service part was fulfilled to my expectations
Thanks the General Manager & The Hyderabad Managers of AquaGuard.