Eureka Forbes — service personnel and not able to reach out

Address:

Pune, Maharashtra, 411047

Have raised on this portal sentbit on email id but did not get success hence again sending in this hopefully it will reach to the concerned department and get positive response.

This is with regards to the service provided by Navnath (Aquaguard service engineer) in lohegaon area am not having any request number as he visited at the time of request raised by 2 years ago and further he used to come on regular basis charged Rs 3500 per year and replaced the filters and do the service twice in a year.
This year am chasing with him from past 2 months but he is not responding the calls nor provided any alternate numbers as per the commitment any issues will be resolved. When I reached customer care they are asking to the ref number unfortunately am not having as the person was providing the service from 2 years. Now have called on customer care number and they have noted my request but still have not any request number.

Kindly look into it as end users are facing issues and it is also impacting on the name of Dr Aquaguard. Hope will get positive response and some corrective action to be taken care especially these kind of service personnel (Navnath), his contact number for your reference [protected]/[protected].

Hopefully tomorrow I get response from the service engineer but still am not having ref number if I need to highlight.

B101, SMP Sai Samarth society, vadgoushinde road lohegaon Pune-411047

Regards
Vikas Saini