[Resolved]  Eureka Forbes — service request [protected] but no resolution yet

Address:N1-902, Kumar Picasso, Sade satra nadi, Near siddheshwar hotel, Hadapsar, Pune, 411028

Hi,

My parents live in pune and we recently installed eureka forbes water purifier at home which is under warranty. Suddenly it is malfunctioned and my parents raised customer complain calling they consumer helpline. Service request number is [protected].

Following is message received for the complain.

"dear friend. Your service request no. Is [protected]. Our technician will pay you a visit within the next 2 working days to attend to your request"

It has been two days and my parents who are senior citizens and resides in apartment called multiple times to their customer care number and every time they are hearing same thing "technician will come at 4pm" but no one showed up so far.

I would like eureka forbes to understand trouble faced by senior citizen because of their worst customer care service. Requesting your support for the same.

I am thinking of filing a law suit in consumer court for the same.
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Sep 24, 2019
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Aug 24, 2019
Eureka Forbes Customer Care's response
Dear Customer,

Your request has been escalated to my service team in Pune. They will get in touch with you at the earliest for further assistance. Request your patience.

Regards,
Anita
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