[Resolved]  Eureka Forbes — service request no: [protected] raised on sep 19th to replace the tap is not yet addressed.

Address:

Bangalore, Karnataka, 560043

I am holding an amc for my aquaguard sensa water purified. Raised a service request no: [protected] on sep 19th morning 8am as my water tap of purifier is broken and needs to be replaced. Around 10.30 am last day got a message that its allocated to a technician mr. Narendra. P.. Last evening time got a call from technician saying that he can only come today.. But till 6.30pm today i have not received any call or service from eoreka forbes on my service request.

Totally unsatisfied with the response from eureka forbes service.. Would like to know what is the sla for any service request for a person who is having an amc from eureka forbes.. I have been purchasing bisleri bottles for past 2 days for my complete home usage. Why are you giving amc when you are not able to support a customer in need.

Need someone to fix this issue at the earliest. Replacing a tap would hardly take 15 to 20 minutes for which we have already wasted 2 days time and also i had to purchase water from outside.

Thanks
Gopakumar