[Resolved] Eureka Forbes — Services Issues, post AMC

Nitin Tandon

from Panipat, Haryana

Address:

Ranga Reddy, Andhra Pradesh, 500019

I have logged 4 Complaints in last 5 months for changing the Membrane in my Eureka Forbes Reviva RO. The engineers visited 4 times, but they never came with membrane for replacing. During AMC renewal they have installed wrong membrane and during check I found TDH has went down to 4 or 5, which is quite below suppoted level. Once engineer brought the old used membrane. and post me resistant he told me we do not change membrane twice, but if wrong membrane is installed they need to change

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Apr 4, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2017

Eureka Forbes Customer Care's response Dear Nitin,

Allow me a chance to help you with this. Please share your contact details/customer ID and my team will soon contact you to get this rectified.

Regards,
Priya

Verified Support

Feb 28, 2017

Eureka Forbes Customer Care's response Dear Nitin,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya

Verified Support

Mar 03, 2017

Eureka Forbes Customer Care's response Dear Nitin,

As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Priya