[Resolved] Eureka Forbes — spurious dr. aquaguard classic plus | |||||
I purchased one water purifier Dr, Aquaguard Classic Plus at a cost of Rs. 9650/- vide PO NO. S0598212 DT 13 Apr 18. The item did not work on installation due some electronic problem as identified by the company engineer. The sl. no. on the item was also not matching with the invoice and box indicating spurious product. The salesman ordered for a new purifier as replacement on installation of which it started leaking from the body at four places. He then opened it up severely compromising its warranty and tightened some pipe. what I failed to understand that what made opening up a brand new item a necessity even after nothing was mentioned in the installation booklet of the product. This clearly indicates that the company is hand in glove with the distributor to sell spurious products and fleece the public. This is the second time I have been fleeced by the same company, the first one being in 2015 when despite purchasing the AMC, the engineer did not turn up for two years the problem was kept lingering on with me in doubts regarding th condition of the water. There was also a continuous squabble between th sales and technical guys regarding the purity of the water. Hence I feel the company should be severely punished for its crimes. regards BIPIN Was this information helpful? | |||||
May 24, 2018 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Apr 19, 2018 Shivaji Nikam's response pure water not coming in system.system not working in properly
Verified Support Apr 22, 2018 Eureka Forbes Customer Care's response Dear Bipin, Your issue is being taken care of by my team on an urgent basis. They will resolve the same at the earliest. Request your patience. Regards, Priya | |||||
 2 Comments | |||||
Comments
Pure water not come in system.system not working in properly.
19-april-2018
ph.no-[protected]
electra solar energy system private limited koregaon, 415501
19-april-2018
ph.no-[protected]
electra solar energy system private limited koregaon, 415501
Eureka Forbes Customer Care's response, Apr 24, 2018
Verified Support
Dear Shivaji,
I've escalated your concern along with your details to my team in Koregaon. Be assured, they'll connect with you at the earliest to address the same.
Regards,
Priya
I've escalated your concern along with your details to my team in Koregaon. Be assured, they'll connect with you at the earliest to address the same.
Regards,
Priya
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I submitted refund details twice but response received from their end but receiving threatning calls from their legal advisor
Please share your registered contact number/customer ID here. I'll have my team connect with you soon to address your concern.
Regards,
Anita
I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.
Regards,
Anita
As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.
Regards,
Anita