[Resolved]  Eureka Forbes — terrible service, inefficient and uncourteous technician, seniors never available

Address:

Chennai, Tamil Nadu

Only during renewal, aquaguard is courteous and efficient. Post that neither an urgent request is treated as urgent nor do the technicians show any sense of responsibility but expect us to call them personally after the request is placed and then if they feel like they will come as per their convenience and not as per the customer. The customer care will say the parroted dialogues,..."sorry for the inconvenience, mam" but do nothing about it. When asked to connect to the senior, they will keep you on hold for 15 mins and say sorry for the inconvenience. I expected much better service after paying so much. Still waiting for a call from the senior. One more thing, for eureka forbes, time is not important at all. Everything is said as as soon as possible but time is never specified.