[Resolved] Eureka Forbes — unable to get amc done for water purifier even after 1 month of follow up

foziaa

from Bengaluru, Karnataka

Address:

560047

I am unable to get my amc done for eurekaforbes water purifier even after 1 month of follow up and escalation. I faced the similar experience with this company in the month of august 2019 when i had to get my water purifier installed at my new residence. I had to follow up for more than a month and incurred a telephone bill of rs. 600. Again just in less than a month i have faced similar experience. Already i have incurred so much in calling the company everyday and moreover i am spending so much in purchasing water from outside.
Totally dissapointed with eurekaforbes and i want compensation for the expenses incurred by me because it was not my fault.

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Oct 29, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2019

Eureka Forbes Customer Care's response Dear Fozia,

I understand your disappointment and shall surely help you with this. Kindly share your registered contact number/customer ID here, so that I can have my team get in touch with you.

Regards,
Shiraz

Verified Support

Sep 23, 2019

Eureka Forbes Customer Care's response Dear Fozia,

I am still awaiting the requested details. Kindly provide the same so that I can have my team get in touch with you to address your concern.

Regards,
Shiraz

Verified Support

Sep 27, 2019

Eureka Forbes Customer Care's response Dear Fozia,

As I haven't received your details, your complaint has been closed from my end. Do connect in case you need any further assistance, and I'd be glad to help you.

Regards,
Shiraz