[Resolved] Eureka Forbes — unauthorized charges

adityajha1989

from Lucknow, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh, 226002

I dileep in march 2016 he told me machine would be installed by next day due to delay in your process i had told him to cancel my order and return my check when he denied i have stopped all my cheque which i gave him and inform him about that also i had informed to mr rajneesh mishra about that who was sales head of aashiana region, lucknow. He told me your cheque will returned by post from delhi with in one month. I never received any machine by your company. When i received call from your company to repay i was shocked that you are still sending my cheque in clearing. I told your accountant mr shukla about that. He said to me dont worry you will receive your cheque soon and matter would be sort out soon. When i did not get any attention by your staff finally on 13 feb 2017 i had submitted a letter about this matter in account department. But no action has been taken for long time. I have meat your staff in may or june and december also. Without any enquiry your company send me notice by your advocade to pay rs 9360. Was it a result of jealousy by your staff because i am using another company water purifier.
Radha raman jha
Lucknow cst id [protected]

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May 2, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Mar 19, 2018

Updated by adityajha1989 I have ordered hd magna ro uv by your sales representative MR Dileep in march 2016 he told me machine would be installed by next day due to delay in your process i had told him to cancel my order and return my check when he denied i have stopped all my cheque which i gave him and inform him about that also i had informed to Mr Rajneesh Mishra about that who was sales head of aashiana region, Lucknow. he told me your cheque will returned by post from Delhi with in one month. I never received any machine by your company. when i received call from your company to repay i was shocked that you are still sending my cheque in clearing. I told your accountant mr shukla about that. He said to me dont worry you will receive your cheque soon and matter would be sort out soon. When i did not get any attention by your staff finally on 13 feb 2017 i had submitted a letter about this matter in account department.But no action has been taken for long time. i have meat your Staff in may or june and December also.without any enquiry your company send me notice by your advocade to pay Rs 9360. Was it a result of jealousy by your staff because I am using another company water purifier.I am also clearing that i never pay any cash payment to you regarding this order.
RADHA RAMAN JHA
LUCKNOW CST ID [protected]

Verified Support

Mar 23, 2018

Eureka Forbes Customer Care's response Dear Aditya,

I completely understand your concern. I've shared your details with my team in Lucknow. They will surely connect with you at the earliest for further assistance. Request your patience meanwhile.

Regards,
Priya

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Comments

Audumber Taru

from Savantvadi, Maharashtra

I had bring RO purifier.After 6months i have paid service charges Rs. 7k.

Since 2 weeks the technician is confirming that he will come. I had wasted my time 3 times in waiting for such cheap person.

I had logged telephone complaint then also there is no response.

I am really fed up with this bloody hell service from Aquagaurd.

Eureka Forbes Customer Care's response, Mar 23, 2018

Verified Support

Dear Audumber,

I'll surely look into this for you. Please help me with your registered contact number and customer ID. I'll have my team connect with you at the earliest.

Regards,
Priya

Betc

from Coimbatore, Tamil Nadu

I had purchased Dr.Aquaguard Magna HD UV (NXT) Model serial no : [protected] DT 27/12/2017 Ref invoice no :[protected], From the day of the purchase till now I am facing the water leaking problem from the above water storage, I had made several complaint regarding this, but the complaint has not been rectified .