[Resolved] Eureka Forbes — vacuum cleaner not working immediately after purchase

Thiru Kandhadai

from Chennai, Tamil Nadu

Address:

600091

I purchased two vacuum cleaners of eureka forbes. One in november 17 and second one last month. I need to buy second one as a replacement since accessories were broken and not supplied to me in time. Now second one wd x2, stopped working and do not suck the dust. Motor keeps running. I complained thrice in last 15 days but no body turned up to attend and every time i receive an sms that issue is resolved which is a bluff. I spoke to customer care yesterday also i was told ill get a call in 20 minutes but no call even after 24 hours.

With my expedience i strongly advice don't purchase any product of eureka forbes since their quality of both product and customer care has gone to dogs. I have proof to substantiate my complaints both audio recordings and sms which i'm likely to publicise in social media if my complaint is not addressed immediately.

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Oct 16, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2018

Eureka Forbes Customer Care's response Dear Thiru,

I will surely help you with your concern. Kindly share your registered contact number/customer ID here. I’ll have my team get in touch with you at the earliest for further assistance.

Regards,
Priya

Verified Support

Sep 12, 2018

Eureka Forbes Customer Care's response Dear Thiru,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya