[Resolved] Eureka Forbes — Vacuum Cleaner Trendy steel

prasadad1

from Mumbai, Maharashtra

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201309

The subject vacuum cleaner was purchased by me on 15.05.16. Since the same started giving problem of not getting switched on, a complaint was lodged by me on 18.06.16. After lots of persuasion, Eureka Forbes sent the technician to attend the problem. Again same problem has appeared and a complaint no. [protected] dt. 21.10.16 has been lodged with Eureka Forbes. Since then I have been following up with their call centre. Every time they promise but never sent a technician to attend the problem. Almost 20 days have passed but my complaint has not been attended which is total disgusting. Today I talked to their call centre and talked to Ms Pragati Sawant. I requested her to transfer the call to senior person but she disconnected. This is really very disappointing

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Dec 23, 2016

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2016

Eureka Forbes Customer Care's response Hi Prasad, I have made a note of your complaint no. and my team at Noida will get in touch with you at the earliest.

Regards,
Anu

Verified Support

Nov 21, 2016

Eureka Forbes Customer Care's response Hi Prasad, I understand that your concern has been addressed. Do let me know for any further assistance.

Regards,
Priya