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Eureka Forbes

[Resolved]  Eureka Forbes — Walter Filter

Address:Pune, Maharashtra, 411047
Website:www.draquaguard.co.in

Just charged the filter in 1week ago and now it is stop working, call the call center every time they raise new request, no one taking compliant to replace the filter.
Everyday I need to raise new request and I need to buy water from outside from last seven day. I have four year old child and she is suffering from severe infection because of Water.
Please help

Sanjay
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Mar 11, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Feb 05, 2017
Eureka Forbes Customer Care's response Dear Sanjay,

I am concerned to note this. I'll check this with my service team at Pune and get it resolved at the earliest.

Regards,
Priya
Verified Support
Feb 08, 2017
Eureka Forbes Customer Care's response Dear Sanjay,

I understand that your concern has been addressed. Do let me know for any further assistance.

Regards,
Priya
Complaint comments 
1 Comment

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Comments

I received SMS s follows:
Dear Customer, We have replaced the following item during last visit-Eureka Forbes. RECTIFIED PUMP FOR REVIVA Qty: 1, 000MRP:1840.00
I have not got this serive or this part.
Reply
Eureka Forbes Customer Care's response, Feb 9, 2017
Verified Support
Dear C L Agrawal,

Please share your registered contact number/customer ID and my concerned team shall connect with you at the earliest.

Regards,
Priya
Eureka Forbes Customer Care's response, Feb 12, 2017
Verified Support
Dear C L Agrawal,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya
Eureka Forbes Customer Care's response, Feb 14, 2017
Verified Support
Dear C L Agrawal,

As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Priya

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