[Resolved]  Eureka Forbes — Water filter not working since 5 days

Asset ID: 32436170. 5 Days back my water filter stopped working. Completely. No lights nothing. Called up the usual technician who comes for servicing the unit. He checked the unit. He called his superior and told him the problem. The superior told him that he will send someone to fix that problem.

We are still waiting. I called[protected] and[protected] everyday since then. No one picks up. I called [protected]. The number is not toll free. And I had the pleasure of listening to computer telling me to press 1 or maybe 2 or hey go ahead and press 5 and let's see what happens. And then I was told by the same computer that the executive is busy please hold. I held on. Not daring to breathe.

And It got irritated and cut me off.

I was informed by my mobile service that the pleasure of following a computers instructions had cost me Rs. 8.27

On top of paying for the AMC now I have to pay for trying to lodge a complaint on the customer care number

I am still waiting if anyone at Eureka is interested.
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May 19, 2021
Complaint marked as Resolved 
Well. I did not expect miracles. But then they say it pays expect the unexpected. Eureka Forbes Technician miraculously appeared at my doorstep today. And got to work without a fuss. In 7 minutes flat they finished the job and Lo and Behold. My water Filter is working now. Fingers crossed. Hope it keeps working so that I don't have to drink Bisleri for 6 days again. Nothing wrong with Bisleri but it is a hassle to go down to the Supermarket and stand in Q. Covid etc you know. But a big Thanks to Eureka. For responding.
Eureka Forbes customer support has been notified about the posted complaint.
May 19, 2021
Updated by Dilragh
Well. I did not expect miracles. But then they say it pays expect the unexpected.

Eureka Forbes Technician miraculously appeared at my doorstep today. And got to work without a fuss. In 7 minutes flat they finished the job and Lo and Behold. My water Filter is working now. Fingers crossed. Hope it keeps working so that I don't have to drink Bisleri for 6 days again. Nothing wrong with Bisleri but it is a hassle to go down to the Supermarket and stand in Q. Covid etc you know.

But a big Thanks to Eureka. For responding.
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