[Resolved] Eureka Forbes — Water Purifier- Aquaguard-Local dealer misguided regarding AMC on exchange of machine. | |||||
I am a senior citizen retired from RBI as Assistant General Manager. I am a customer of your company for last 19 years using water purifier and vacuum cleaner. A representative from Eureka Forbes Aquaguard approached me in January 2016 and pleaded to purchase one machine. Since I had been already using one, which was working fine and under AMC I regretted my inability. Then he convinced me that my present AMC could be continued and two additional service will be provided. Accordingly I purchased on 07/01/2016 one Dr. Aquaguard Classic model at a cost of Rs.8990. The representative (by name Libin T T) took away my AMC papers for amending and returning. Unfortunately he did not return AMC papers and is not reachable. Whenever I took the matter with your sales office they promised me that it will be resolved. Now the new machine is due for second service. To my surprise the service technician told that I have to pay for replacement of carbon etc. They have done only servicing ( on 27/02/2017) and replacement of filter etc. were not carried out. The AMC which I took by paying Rs.4080.00 in November 2014 is valid up to October 2017. Since the new machine is under warranty only service has been provided (in July 2016 and 27 Feb 2017). As promised while replacing the old machine AMC should be provided till October 2018 (i.e with extended period). The company should either provide AMC for which I am entitled or refund proportionate AMC charges from Jan 2016 to Oct 2017. I had recently contacted Mr.Rajith, Service Manager, Kochi (Edappally). But nothing has been done. You may note that the cost of the machine being Rs.8990.00 and despite paying almost half of the price towards AMC not extending the service is nothing but cheating a loyal customer. I request you to do the needful. Invoice No. [protected] dt 06.01.2016, Sales office, Bldg no. HIG 6, Panampillu Nagar, Kochi 682036; order No.[protected] AMC customer ID[protected] (as available on previous AMC papers), Eurekaforbes Service, Edappally Was this information helpful? | |||||
May 12, 2017 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Feb 28, 2017 Eureka Forbes Customer Care's response Dear Customer, I am displeased to read this. Send in your registered contact number /customer ID so that I can forward the same to my team who'll further help you with your concern. Regards, Anita Verified Support Mar 02, 2017 Eureka Forbes Customer Care's response Dear Customer, I completely understand your frustration. Be assured my team at Cochin will get in touch with you as soon as possible to address your concern. Regards, Anita Verified Support Mar 14, 2017 Eureka Forbes Customer Care's response Dear Customer, Basis the feedback from my team, I understand that your issue has been resolved. Thank you for your support. Do let me know if you require any further assistance. Regards, Anita | |||||
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I was also robbed by one of their employee. The customer care is useless, you must approach the consumer court and claim the whole amount.