[Resolved]  Eureka Forbes — water purifier (aquaguard superb ro + uv uf+ tds)

Address:Ranga Reddy, Andhra Pradesh, 500084

I purchased a water purifier in mar/april 2017 from a dealer (Bajaj electronics) and product is still under warranty. One of the filter got jammed with water dust / mud. I raised a service request, the technician visited but was not able to rectify the problem fully and saying that one of the filter has to be replaced.

On enquiring if this filter-replacement is under warranty as over-all product is under warranty, to my surprize, he said "no". Then the question is: what is covered in one-year of of product warranty?
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Nov 4, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Oct 04, 2017
Eureka Forbes Customer Care's response
Dear Shivdas,

Please share your registered contact number/customer ID here. I'll have my service team connect with you at the earliest to fix the issue in your product.

Regards,
Priya
Verified Support
Nov 21, 2017
Eureka Forbes Customer Care's response
Dear Shivdas,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Priya
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