[Resolved] Eureka Forbes — Water Purifier - Aquasure - Not Working Properly

S. K. Patil

from Mumbai, Maharashtra

Address:	Raigad, Maharashtra, 410218
Website:	Eureka Forbes

I am purchase UV Water Purifier name - As - SMART UV, Sr. No. [protected] on 18.06.2016 from V. N. Computerworld, Kalamboli, Navi Mumbai against Inv. No. 912 dt. 18.06.16. But since purchase i have get problem in water purifier from just in 02 months i.e. water is not come in machine since today the problem is as it is.as suggested by company technician i am also change the (Candle etc.) parts on my own cost since it is covered under service warranty. Now The Technician say that you have to purchase additional Candle which is not included with machine.and whenever i have booked my complaint through online he is giving false information t company without attaining the complaint i.e. door is lock and when we call to him he argue that talk to our superior etc.

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Feb 17, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2017

Eureka Forbes Customer Care's response Dear S K Patil,

I am concerned to note this. Please help me with your registered contact number/customer ID so that I can have my team connect with you to resolve your issue.

Regards,
Priya

Verified Support

Jan 15, 2017

Eureka Forbes Customer Care's response Dear S K Patil,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya

Verified Support

Jan 17, 2017

Eureka Forbes Customer Care's response Dear S K Patil,

As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Priya