[Resolved] Eureka Forbes — water purifier (dr. aquaguard , magna model, hd+ro+uv) not working

[Resolved] Eureka Forbes — water purifier (dr. aquaguard , magna model, hd+ro+uv) not working

M maiti123 from Hitec City, Andhra Pradesh

Unit not working since last 10 days. Customer care (Service Request No. [protected]) is giving fake assurance daily. No technician is attending. Paid AMC (almost 9.5K INR) in advance for next two years (valid till Aug'2020). Please inform honestly if rectification is possible or not. If not, please return back AMC money, shall go for other's product. You have no right to make us fool and harassing mentally. Now I am purchasing drinking water from outside. Eureka Forbes should reimburse for that. Should I go to Consumer Court? Was this information helpful? No (0) Yes (0)
Sep 12, 2018 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Aug 08, 2018 Eureka Forbes Customer Care's response Dear Customer, I do understand your concern. However, please stay assured that your issue has been escalated on priority to my team in Hyderabad. You'll soon receive a call regarding the same. Regards, Anita Aug 09, 2018 Updated by maiti123 Still problem not rectified. Calling to customer care on daily basis and as usual I being given false assurance. Is it Eureka Forbes's standard to take AMC money but not providing service like cheater?
1 Comment	Share
Submit Close