[Resolved] Eureka Forbes — water purifier faulty within 6 months of purchase:srn-[protected]

nadhkhan

Address:

6-D/2 Ghazal Taximens colony, LBS Marg Kurla West, Mumbai City, Maharashtra, 400070

We purchased dr aquaguard classic 6 months ago and now it is not working as there is some chip/programming fault in it as per your technician. If a product can get faulty within 6 months of purchase then how can you sure it will not happen after warranty period get ended. Who will pay for fault after warranty period as i am not going to pay a single amount on it. I will take this matter to court if i have to..
I need a new product or my money back..
I dont want any repair just replace it or refund me back.

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Jan 12, 2020

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

Eureka Forbes Customer Care's response Dear Customer,

Your request has been escalated to my service team in Kurla. They will get in touch with you at the earliest for further assistance. Request your patience.

Regards,
Anita

Verified Support

Dec 11, 2019

Eureka Forbes Customer Care's response Dear Customer,

I understand that my team has resolved your concern. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Anita