Eureka Forbes — Water Purifier - Issue with service

Sandeep Vasudevan

from Bengaluru, Karnataka

Jan 4, 2022

Address:

Flat No: 30901, Bhuvana Greens, Hosa Road, Brs Global School, Kasavanhalli,

I have purchased AMC support with Eureka Forbes for my aqua guard water purifier and AMC is active
On 31st December i raised a request with Eureka Forbes for re-installation of water purifier system (SR: [protected]). I got confirmation call from customer care stating that the re-installation will be performed within 24 hrs.
But even after 24 hrs there was not call received from service team for re-installation and service of water purifier.
I am calling the customer care 4-5 time since 1st January 2022 everyday and i get response that will get call from service team in 15 min, but post that nothing happens.
Being an AMC customer am supposed to get the right level of service from Eureka Forbes and get my issues addressed as per agreed timelines.
Also, i have sent multiple emails as well looping escalation desk, but still there is no progress/improvement.
Need help from consumer helpdesk in addressing these issues.

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Eureka Forbes customer support has been notified about the posted complaint.

Jan 04, 2022

Updated by Sandeep Vasudevan Team,

Again nobody called me from service center so far, I don't understand what is happening here, everytime I get assurance from call center that I will get a call in 15 min from service team but nobody calls.

This is really annoying and pathetic service.

Regards,
Sandeep V

On Tue, Jan 4, 2022, 14:33 CEO Escalation Desk <[protected]@eurekaforbes.co.in> wrote:
-#-Please-type-your-reply-above-this-line-#-

TicketId: #DNDR-21993

CEO Escalation Desk
2022 Jan 04, 09:03 UTC
Dear Sandeep,

Greetings from Eureka Forbes.

We regret the inconvenience caused to you and assure to resolve it at the earliest. As per our telephonic conversation today, we are taking your complaint [protected] ahead with our service team for speedy resolution. Reference follow-up number for your email is [protected].

Our concern team will call you and schedule a technician visit at the earliest.

We request you to check our service technician’s Id in the mobile app of Eureka Forbes, so to ensure no unauthorized agencies are attending your complaint and using any-non genuine parts.

Regards,
Som Saha
Escalation Management Team

(D) +[protected]
www.eurekaforbes.com

________________________________________

Sandeep Vasudevan
2022 Jan 04, 08:20 UTC
Hi,
Still no response from your side.
Let me know u can reinstall this or not.
Very very poor service, inspite of so many follow ups.
Sandeep
On Mon, Jan 3, 2022, 14:59 Sandeep Vasudevan > wrote:
Hi Team,
I have called the service desk 4-5 times since 4 days for re-installation of the aquaguard water purification system. Below SR for reference, this is not action yet.
Being an AMC customer, the service and response if not good, can you please take this on priority and get this fixed by today.
SR: [protected]
Regards,
Sandeep V