[Resolved]  Eureka Forbes — Water Purifier: No action on complaint num [protected] since almost 2 weeks

Address:

Bangalore

I'd like to get the explanation for absolutely no follow up on the complaint number [protected] that was filed on Sept 6th. I've lost count of how many times I've called the customer care, only to be told the same standard reply that it is being escalated, but with absolutely zero action.

Is this how Eureka Forbes treats all its customers? I don't understand why the customers don't even get a basic courtesy of being updated about the status of the request. Even 1% of the enthusiasm towards customer support that is shown before and during the purchase of the product is not shown for customer service after a few months.

And please don't even think of conveniently blaming it on the pandemic situation, that's no reason for not even giving us a call with respect to the progress on this item. It's nothing but pure unprofessional behaviour and non compliance to basic ethical standards.

Eureka Forbes, "Friend for Life" is your motto right? Pls try to live up to at least 1% of that claim and stop taking customers for granted the moment the financial deal is closed and product is purchased. Quite shameful behaviour indeed.

If the issue is not fixed or the product not correctly replaced under warranty coverage by end of day tomorrow at the latest, I'm going to proceed legally and will file a legal case for denying replacement under warranty of the faulty unit or repair of the same, under warranty period. I'm tired of this unprofessionalness.