[Resolved]  Eureka Forbes — water purifier - no service for 3 months old machine

Address:560037
Website:www.eurekaforbes.com/water-purifiers/dr-aquaguard-magna-nxt-hd-ro-uv

Hi,

I had bought dr. Aquaguard 3 month back. After installation, the machine started giving problem. So the salesperson c. K. Das suggested to try another machine. The second machine also was no good. So an engineer comes and seems to resolve our problem.

We decided to buy the machine and pay for it provided this same engineer provides us the services.

Earlier also we had aquaguard spring fresh model and local agency engineer from pawan enterprises spoilt that machine. We never faced any issues for last 8 years in the machine but when this pawan enterprise engineer started servicing the machine, it started leaking. Multiple engineer visit could not resolve it.

So we had to shell 18.5k to buy this aquaguard.

Now this machine is indicating the red call icon. Multiple call to the engineer bharat and his supervisor is of no use. They are not picking our calls.

We are just waiting for last one week for somene to come and fix it but not anyone from pawan enterprises.

I live in yemlur.

Few key people to be named are:
C. K. Das - salesperosn
Sarvanan - supervisor
Bharat - engineer

Regards
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Nov 1, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Sep 27, 2017
Eureka Forbes Customer Care's response
Dear Deepti,

Request you to share your registered contact number/customer ID here. I'll have my team connect with you soon to address your concern.

Regards,
Piyush
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