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[Resolved]  Eureka Forbes — Water purifier product damaged during installation no action taken

Hello Team, This is Raveendra Kumar. Purchased Dr Aquaguard Nrich HD RO+UV+ MTDD on 09th october 2020 through sales Executive Mr Darshan Gopal & his Manager. The product installation wasn't done due to leakage in the water purifier. By the time of installation continuous water leakage. The technician has called and informed the concern team.On 12th October 2020 we raised a complaint through customer care and they provided with Complaint Number: [protected]. Then after this the drama began we keep on calling customer service number and no use. No action. No reply from them. Again we sent emails to the deepa I'd then also no use. Taken money and then vanished. No response from the sales executive. This how you treat customer within 3days of purchase. I wrongly chosen Eureka Forbes. What the hell you people think about customers and playing with us. We paid closely 20K and no response. What a dirty service that you are providing. If you really feel that your service is best then please exchange the water purifier immediately with new one. Take away the damaged product. I paid money and even you people aren't caring for this. Hope at least you have some ethics . Expecting the new product soon. Very bad and arrogant service/ communication. You people are playing games
Try to resolve and give value for money.
Water purifier product damaged during installation no action taken
Water purifier product damaged during installation no action taken
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Complaint marked as Resolved Oct 25, 2020
Mr Darshan Gopal initiated the ticket for replacement. And they got approved. Yesterday I.e., 24 October delivered new piece and installed.Thank you for the team consumer complaints.in & Eureka Forbes.

Complaint Status


[Oct 21, 2020] Eureka Forbes customer support has been notified about the posted complaint.
Updated by Venkata Ravendr Kumar Oct 25, 2020 Replacement done with new piece. Mr.Darshan Gopal helped for this issue.Thank you for the team (consumer complaints.in) & Eureka Forbes resolving this issue.
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    Eureka Forbes
    Customer Care Service
    Customer satisfaction rating
    72%
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    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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