[Resolved]  Eureka Forbes — Water purifier with active AMC not working from 11/10/2021. Services request no [protected] dt 11/10/2021 pending after 35 days

My service request no [protected] dt 11/10/2021 Follow up ticket no[protected] dt 26/10
It's more than 35 days since I registered my service request when my water purifier stopped working and the service light on it turned on.
A technician from their HARIPPAD office visited on 15 th Oct. and after checking, informed that a UV LAMP needed to be replaced and it would be replaced in 2 days, After 2 days upon enquiry I am told that UV lamp was not available at Harippad and they had given order and it would arrive in 3 days . But even after 35 days they have not replaced the UV lamp in spite of my several reminders and my water purifier is still not working.In the mean time I contacted Eurokeforbes several times using all the options available .But only apology and promises.No action. Please note that every year I am paying Rs 5000 + plus as AMC,
Details of AMC given below.
"Dr. AQUAGUARD GENEUS+ (RO+UV+UF)
Account Details
Product Details
AMC Details
Component Number[protected]AMC Renewal Date09/07/2022Online AMC Creation Possible From :11/09/2021Online AMC Creation Possible Today :No
Current AMC
AMC Start Date:09/07/2021AMC End Date:08/07/2022
Up Coming AMC.
AMC Start Date:09/07/2021AMC End Date:08/07/2022Status-"
https://www.eurekaforbes.com/amc/details/index/#:~:text=Dr.%20AQUAGUARD%20GENEUS, -