[Resolved]  Eureka Forbes — Worst customer experience

Address:	Kolkata, West Bengal
Website:	www.eurekaforbes.com

The customer service experience that me and my family has received from one of your agents. The agent who sold the water purifier told us the amount for the equipment to be rs. 20, 500 but gave us an invoice of amount rs. 18.490. He also took away the previous water purifier we had which was also of eureka forbes and promised to deduct rs. 500 as an exchange offer. Neither did we receive the exchange money and nor any paper work proving the same. We didn't receive any warranty card as well. My father mr anupam debnath who actually did the payment and took the delivery has tried to contact the agent for the last 2 months. His name is mr samit bhanja from barrackpore office of kolkata. His contact details where we have called him numerous times is [protected]. He mostly ignored the calls and when answered he would make false promises of meeting us or calling us back. My father waited for almost 9 times for him to come to our house and give us the documents and the money but he never turned up. We are absolutely annoyed and dis-satisfied with the service. This is not only a matter of money but also a matter of the customer's relation with the company.