[Resolved] Eureka Forbes — worst product - eureka forbes jazz not working and no proper response to refund.

Akshatha N Gurutej

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560072

Very worst product ever had.
I purchased eureka forbes jazz on march 17th and it has 1 year warranty.
I have used only twice. From july 7th till today i am raising complaint. No one is responsive. It is not working. Sometimes it will not start and sometimes it will never stop.
I called 8 times to customer care and they always keep my call on hold saying they will escalate and i have waiting for almost 30min holding in the line.
Now they sent a technician and he tells it cant be repaired. So who is responsible for this. I lost my money for the dummy product which costed me 4500/-. I need refund as the product is still under warranty.

It is such a waste of time from 10 days to raise a complaint.

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Sep 10, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2019

Eureka Forbes Customer Care's response Dear Akshatha,

I'll surely help you with your concern. Request you to share your registered contact number/customer ID here. My team will connect with you at the earliest.

Regards,
Piyush