Eureka Forbes — Worst Service and Irresponsive behaviour by Service Manager at Goa | |||
Dear Sir, I had purchased one EUROCLEAN STORM HIGH PRESSURE CLEANER [protected], ITEM CODE : GFCDEHPST00000 vide Inv. No. [protected] & Order No.[protected] both dated[protected]. No warranty paper was handed by the sales Person Mr. Santosh Dhavne at the time of sale and one year warranty & life time free service was promised. The Pressure Gun of the M/C started leaking badly hence I called Mr. Dhavne, who told me to bring it to their service station. The same was given to their serv. Station at porvorim Goa on[protected]. The Gun malfunctioned just after 9 months ( Four Hrs of operation) of purchase, hence was handed over within the Warranty period (1 Year). On enquiring the Service Manager Mr. Santosh Niloji, No. of times, after a month the replies given to me was that this machine is a failure and we will replace all the machine sold with new ones, which will be launched in a month . This went on for anoyher two months till the new machine was launched in 2nd week of august 2015. And warranty also got over 0n 21st july 2015( 1 year from the date of purchase was over). Now I am trying to contect frantically, Mr. Niloji on his mobile no. [protected] from[protected]but he has no curtsy to return my call even once. I have also made several efforts to contact him in his office, the person on the reception asks me my name and try to give him the call but later I get the reply he is not available. I am made to run from pillar to post for being their customer from decades with all their products. I had to undergo lot of mental strain at the time of purchase of this machine as they were trying to sell me the defective machine. That time also the matter was settled with their higher officials intervention. Kindly do the needful at your end & resolve this issue at the earliest & oblige. As I am being penalized for no falt of mine. Awaiting an early and favourable reply from your side. Yours sincerely, A. K. Mehta H/O Poonam Mehta Customer ID [protected] E Mail akm.[protected]@gmail.com Was this information helpful? | |||
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Eureka Forbes customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Dear Sir
Please take up the matter strongly and ask your local office to stop taking customers as granted.
One person had contacted me for aquaguard problem for which I have service contractand more over there is no mention about auuaguard in my complaint.
hope you will resolve my problem before it is taken the legal way.
Regards
A.K.Mehta
[protected]
2:58 pm
Please take up the matter strongly and ask your local office to stop taking customers as granted.
One person had contacted me for aquaguard problem for which I have service contractand more over there is no mention about auuaguard in my complaint.
hope you will resolve my problem before it is taken the legal way.
Regards
A.K.Mehta
[protected]
2:58 pm
Dear Sir,
No response till now. Do you have any control over your local (Goa) office or they can cheat, victimise or misbehave with any customer the way they like. I am being victimised from the day one this EUROCLEAN STORM HIGH PRESSURE CLEANER is sold to me. I have lot of correspondence with you on this matter, which I am reproducing here with for your ready reference.
In the mean time pl. let me know when this problem can be resolved enabling me to take further action accordingly.
A K Mehta
[protected]
================================================================
E mail Dated[protected]
A.K. Mehta
7/22/14
to customercare
I have purchased Euroclean Srorm on 21-07-14. Your rep has not given me Guarantee/ warranty card,
Only hand written on user manual.
I want to know whether this is a usual practice or something fishy.
Kindely give me these information by return enabling me to start using the poduct.
I also have Euroclean Wet and Dry Vacuum cleaner. Fire Guard and Nova Water purifier.
Your service is very bad no body contact after sale of product and your reps. Give wrong information/promise to sell the product
I have purchased all the products from Goa.
Expect your reply by return
Regards
A.K.Mehta
[protected][protected][protected][protected][protected]
Email Dated[protected]
A.K. Mehta
Attachments7/23/14
to customercare
Dear sir,
Further to my above mail. As expected something fishy I had lodged my complain over phone also at
no. [protected] They had informed me that you will get warranty card and bill directly from the co. by courier, and I can start using the product. However my complaint is registered under complaint No. 9000154 By Mr. Santosh on 22/07/2014. To my surprise, when I had opened the box to assemble the machine, I found that the wheels were used one which is clear evident from the worm out wheels. Further the machine was damaged in transit. I am enclosing herewith the photographs of the same. This type of cheating was not expected from Eureka Forbes. However now pl. replace my machine with the new one immediately.
Your intervention is very important as the local personnel are appears to be not interested in resolving the issue, they expect me to carry the damaged unit to their office, their talk, behavior and attitude is not at all customer friendly.
Expecting favorable reply by return and immediate action.
Regards
A.K.Mehta
22-07-14
[protected][protected][protected][protected][protected]
E mail dated[protected]
A.K. Mehta
7/27/14
to customercare
Dear Sir,
Till date your local officials are not in mood to resolve my problem, I have no reply from your end too, whether you have taken up this matter with them or not. Under such circumstances I have no option other than to publish my complain on social media / take up the matter with consumer court.
I want to resolve this problem within day or two, either by replacing the pressure wash machine with new (without any damage) machine, or they should take back their damaged machine lying with me and close the matter enabling me to go for other brand pressure wash machine.
Awaiting your early reply.
A.K.Mehta
27-07-14
14:52
[protected][protected][protected][protected][protected]---
And now I am going through the same torcher again.
![]()
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No response till now. Do you have any control over your local (Goa) office or they can cheat, victimise or misbehave with any customer the way they like. I am being victimised from the day one this EUROCLEAN STORM HIGH PRESSURE CLEANER is sold to me. I have lot of correspondence with you on this matter, which I am reproducing here with for your ready reference.
In the mean time pl. let me know when this problem can be resolved enabling me to take further action accordingly.
A K Mehta
[protected]
================================================================
E mail Dated[protected]
A.K. Mehta
7/22/14
to customercare
I have purchased Euroclean Srorm on 21-07-14. Your rep has not given me Guarantee/ warranty card,
Only hand written on user manual.
I want to know whether this is a usual practice or something fishy.
Kindely give me these information by return enabling me to start using the poduct.
I also have Euroclean Wet and Dry Vacuum cleaner. Fire Guard and Nova Water purifier.
Your service is very bad no body contact after sale of product and your reps. Give wrong information/promise to sell the product
I have purchased all the products from Goa.
Expect your reply by return
Regards
A.K.Mehta
[protected][protected][protected][protected][protected]
Email Dated[protected]
A.K. Mehta
Attachments7/23/14
to customercare
Dear sir,
Further to my above mail. As expected something fishy I had lodged my complain over phone also at
no. [protected] They had informed me that you will get warranty card and bill directly from the co. by courier, and I can start using the product. However my complaint is registered under complaint No. 9000154 By Mr. Santosh on 22/07/2014. To my surprise, when I had opened the box to assemble the machine, I found that the wheels were used one which is clear evident from the worm out wheels. Further the machine was damaged in transit. I am enclosing herewith the photographs of the same. This type of cheating was not expected from Eureka Forbes. However now pl. replace my machine with the new one immediately.
Your intervention is very important as the local personnel are appears to be not interested in resolving the issue, they expect me to carry the damaged unit to their office, their talk, behavior and attitude is not at all customer friendly.
Expecting favorable reply by return and immediate action.
Regards
A.K.Mehta
22-07-14
[protected][protected][protected][protected][protected]
E mail dated[protected]
A.K. Mehta
7/27/14
to customercare
Dear Sir,
Till date your local officials are not in mood to resolve my problem, I have no reply from your end too, whether you have taken up this matter with them or not. Under such circumstances I have no option other than to publish my complain on social media / take up the matter with consumer court.
I want to resolve this problem within day or two, either by replacing the pressure wash machine with new (without any damage) machine, or they should take back their damaged machine lying with me and close the matter enabling me to go for other brand pressure wash machine.
Awaiting your early reply.
A.K.Mehta
27-07-14
14:52
[protected][protected][protected][protected][protected]---
And now I am going through the same torcher again.
Dear Sir,
Till date no reply from either you or your local office.
I think whole co. attitude towards customers is " sell and forget them"
I Think I have to put this whole story on social media, so that other people should not get into your trap.
A K Mehta
[protected]
01:58
Till date no reply from either you or your local office.
I think whole co. attitude towards customers is " sell and forget them"
I Think I have to put this whole story on social media, so that other people should not get into your trap.
A K Mehta
[protected]
01:58
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Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.
Regards,
Eureka Forbes Team