[Resolved]  Eureka Forbes — your service representative for aquaguard water purifier

Address:

110047

A representative of yours named mr. Tiwari (He says he resides in laxmi nagar, delhi) has been regularly servicing our aqua guard water purifier for many years now and we have not had a cause of concern with him till now. He had called me today to say that the service was due and so was the amc renewal for the aquaguard.

However, when he came and i checked my amc contract i found that it was last renewed by him in 2019 and was valid for two years upto 2021. I showed him the paper and he also took a photo of it. The renewed year is written on the previous amc receipt itself by him in his own hand. Firstly, he tried to say that what is written there is the day and not the year but it is very clear from the writing that it says 19 to 21 (As years). I had paid him the money in cash last time as he had told me that your company policy has changed and you are not accepting cheques for amc payments anymore and he had insisted for cash. Then i explained and he accepted his mistake regarding the period of the amc and told me that the company record has a mistake showing that our amc is due and he will get it corrected and for that purpose he took a photoshot on his phone of the amc receipt. Then he left.

A little while later he returned insisting to take a picture of the actual machine and misbehaving with my servants when they disallowed him to do so.

The icr no that was initially issued to me for the amc in 2017 is 18018364.in 2019 he had not given a new receipt but written on the same receipt the further period of renewal.in 2017 the amc payment had been made on 23/12/2017 for a period of two years. Then in 2019 he came in the earlier part of the year for its renewal and took the amount on 02/01/2019 for another two years of amc renewal. So that means that the renewal is valid till 2021.

I have the following mobile numbers of mr. Tiwari:
[protected]
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